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“We’re constantly monitoring our improvements in our repair, logistics and fulfillment processes.”
Joseph M. Sokalski, CQA, CQE
VP, Quality Assurance
Test Technology, Inc. |
At TTI, Customer Service begins even before a customer becomes one. It’s the reason why we hold ourselves accountable to the ISO 9001: 2000 quality
standards. We’re proud to say that we’re among the first in our business
to have earned the designation, having been awarded the honor in 1994.
As concerned as we are with the big picture, we’re equally vigilant
in terms of workmanship right down to a part we’ve manufactured or repaired;
as well as with packaging, right down to shipping specs that deflect damage.
We are committed to adherence to the following Quality Policy for
each and every one of our clients:
TTI will implement and maintain a quality system that stresses the importance
of continuous improvement and assures that customer expectations are continuously
met or exceeded.
We will monitor compliance to this policy by the following objectives:
- Reducing warranty returns on an annual basis while striving for zero
returns
- Reducing internal inspection rejects while striving for zero defects
- Achieving customer delivery expectations with the objective of 100%
on time
- Effectively responding to customer concerns while striving for zero
complaints
- Evaluating critical suppliers as needed to promote consistent quality
results
Our standards are important to every member of our team, all the way through
senior management, which is committed to providing the resources and support
necessary to ensure achievement of this Quality Policy; as
well as the review of progress on a monthly basis. 
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