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Why TTI?
 Our
team. It includes technological specialists with broad-ranging
specialties in: telecom hardware and software, communication equipment,
information technologies, data products, networking, broadband, wireless,
cellular and consumer electronics.- Our one-stop capability. We’re proficient in: depot repair and refurbishing,
end of life product management, logistics, fulfillment and kitting.
- Our knowledge and insight. We’ve been around since 1984. You could say
that we’ve “grown up” around emerging technology. So when documentation isn’t
available for end of life products, our engineers devise customized tests
that unravel product design, allowing for reverse engineering, and ultimately
a maximum return on client investment. We can also spot trends in our clients’ defective
equipment, assuring that the problem won’t recur in the future. By isolating
the condition and immediately taking steps to correct it—we eliminate downtime,
increase savings, and assist our clients in maintaining high satisfaction
levels among their clients.
- Our outstanding customer service. Our goals are two-fold: 1) to exceed
your expectations and 2) to significantly contribute to your business’s growth
and profitability.
We’ve been on the client side, so we think like a client. We understand
the demands and have set our standards even higher. But we don’t stop there.
Even if we believe we’ve achieved our objectives, we want to make sure
that our clients agree. So we constantly ask them to evaluate our performance,
and have consistently received high marks. In the midst of one of our projects
on their behalf, our straightforward question to a leading regional Bell
operating company was “Did our service meet your expectations?” The goal
our client set was 95%. Our measured performance was 99.3%.
Sometimes numbers speak louder than words.
- Our value-added. The TTI Retail and Manufacturer’s Consumer Electronics
Program refurbishes and manages returns on mass market items, turning a potential
profit drainer into a profit gainer.
- Our Process Driven Advantage. We’re proud of the fact that we’re the first
company in our business to be certified to ISO 9000. That’s quality control
personified. We’re experts at the process and use it to our clients’ full
advantage.
- Our promise to you. We’re perfectionists
in all aspects of everything we do. Our team is unequaled in test design, depot
repair, inventory, Third Party Logistics, fulfillment and kitting. And when
it comes to shipping, we guarantee the integrity of every package.
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