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TestTech touts its ability to offer highly efficient reverse logistics services that can help its customers realize a previously untapped competitive advantage

By Editorial Staff
Repair and reverse logistics solutions provider Test Technology is touting its ability to offer highly efficient reverse logistics services that can help its customers realize a previously untapped competitive advantage.

The company, based in Southern New Jersey, said that by employing proven as well as organic strategies and utilizing existing assets (its own workforce), it has been able to offer better results for its clients through more affordable and productive solutions.

"We were impressed with the potential value TestTech presented during our first meeting," said Bryon Cook, vice president of operations and program management for TestTech customer DriveCam. "Then that value manifested itself in the form of even greater results and service within the first 60 days of working with them. And when we toured the facility, it became abundantly clear how the company is able to so quickly and efficiently exceed the results we were promised. At that point we knew we had made the right decision in going with TestTech for our long-term reverse logistics services."

To optimize its workforce and return for its clients, TestTech said its management team has created an environment that inherently fosters results. "To ensure success, it was essential for the program to be driven by an empowered employee team that would encourage other employees to adopt the new workplace culture," the company said in describing its operations. Taking a motivational approach, TestTech's created its Golden Broom Award (GBA) competition — TestTech's standard of housekeeping, which is defined as "hospital operating room caliber."

"'Don't get hung up on the actual form or the numeric values' is what I shared with them," said Linda Austin, CEO for TestTech. "Look at the areas through the eyes of the customer. Imagine if you were walking through the plant for the first time. What would wow you? 'Wow' is the most important criterion of all because the goal was, and continues to be, to make the GBA judges feel empowered by our corporate philosophy of trusting employees to do the right thing and, thus, to push decision-making all the way down to the production workers."

While TestTech has prided itself on its employee retention and customer satisfaction, its new "Lean" program has evoked changes in workers' spirit, as well as a change in the appearance of TestTech's historically meticulous production floor, according to the company. Materials are stacked neatly, aisles are clearly delineated, signs describing or naming areas are clearly displayed everywhere. Additional motivation is provided for the team by "Day by the Hour" boards showing hourly production goals and actual production results.

New Jersey – August 16, 2010 – Test Technology, a leading provider of repair and reverse logistics solutions for companies seeking to receive the best service and highest value from their supply chain, says that by employing proven as well as organic strategies and utilizing existing assets (its own workforce), the company has been able to offer better results for its clients through more affordable and productive solutions.

“We were impressed with the potential value TestTech presented during our first meeting,” said Bryon Cook, Vice President, Operations & Program Management for DriveCam. “Then that value manifested itself in the form of even greater results and service within the first 60 days of working with them. And when we toured the facility, it became abundantly clear how the company is able to so quickly and efficiently exceed the results we were promised. At that point we knew we had made the right decision in going with TestTech for our long-term reverse logistics services.”

To optimize its workforce and return for its clients, TestTech’s management team created an environment that inherently fosters results. To ensure success, it was essential for the program to be driven by an empowered employee team that would encourage other employees to adopt the new workplace culture. Taking a motivational approach TestTech’s created their Golden Broom Award (GBA) competition - TestTech’s standard of housekeeping, which is defined as “hospital operating room caliber.”

“Don’t get hung up on the actual form or the numeric values is what I shared with them,” says Linda Austin, Chief Executive Officer for TestTech. “Look at the areas through the eyes of the customer. Imagine if you were walking through the plant for the first time. What would wow you? ‘Wow’ is the most important criterion of all because the goal was, and continues to be, to make the GBA judges feel empowered by our corporate philosophy of trusting employees to do the right thing and, thus, to push decision-making all the way down to the production workers.”

Although TestTech has always prided itself on its employee retention and customer satisfaction, the “lean” program has evoked changes in workers’ spirit, as well as a change in the appearance of TestTech’s historically meticulous production floor. Materials are stacked neatly, aisles are clearly delineated, signs describing or naming areas are clearly displayed everywhere. Additional motivation is provided for the team by “Day by the Hour” boards showing hourly production goals and actual production results.

For more information about TestTech and the company’s industry-leading processes and services, please visit www.testtech.com.


About Test Technology
TestTech’s reverse logistics and service solutions are uniquely developed for each client’s needs and deliver the highest possible value. The company has a proven 25-year track record working with leading companies, is easy to work with and consistently exceeds customer expectations. TestTech’s offerings deliver a level of value and convenience that enable its partners to more clearly focus on their core competencies; resulting in an increase in productivity and a decrease in costs, while helping establish a more productive supply chain. For more information, please visit www.testtech.com, call 856.596.0900 or write to value@testtech.com.

Contact:
Peter Nilsson
Performance Public Relations for TestTech
Tel: 858.880.5466
Email: peter@performpr.com

Turnaround times improve from months to days as Test Tech consistently outperforms all of True Position’s requirements.

New Jersey – April 5, 2010 –Test Technology, a leading provider of repair and reverse logistics solutions for companies seeking to receive the best service and highest value from their supply chain, today announced that True Position, a leading provider of wireless location technologies and solutions, has achieved a 25 percent increase in repair and logistical efficiency since switching to TestTech for repair and reverse logistics services.

Because the intensity and technical scope of the required repair work was starting to exceed the capabilities of its former supplier, the challenge for True Position was to find a service provider with extensive high-level repair expertise that would be able to successfully take on the required repair and reverse logistics services without disturbing the critical processes, while increasing the level of service.

“I was extremely skeptical that our product could be repaired by anyone but highly trained True Position employees,” said Dave Rice, Quality Engineer for True Position. “TestTech has proven to me and my engineering team that they are truly repair experts. True Position is now in a position of strength when it comes to our repair and reverse logistics needs.”

TestTech’s engineering, operations and quality management teams worked closely with True Position management and engineering staff to understand the complexities of the True Position product line and their overall support requirements and needs. In less than 90 days, Test Tech ramped up to over 25 Level III engineering techs, focused exclusively on component level troubleshooting, circuit board repair and system level testing. An actual cell tower was installed on the roof of Test Tech’s building to support full systems testing and lean processes were developed and implemented. To date, all units repaired are tracked by serial number utilizing bar code data tracking, providing True Position customized metrics reports on a daily basis or on demand.

“At TestTech, it’s all about the value, and our policy of creating unique, custom-tailored solutions for each of our clients made working with True Position a nice match and highly successful endeavor,” said Linda Austin, CEO for Test Technology. “Although we are always striving to do better, we are very pleased to have outperformed all of True Position’s initial requirements and we look forward to continually raising the bar when it comes to repair and reverse logistics services and leadership.”

By switching to Test Tech, True Position was able to achieve a 25 percent increase in repair and logistical efficiency. Turnaround times improved from months to days, and Test Tech consistently outperformed all of True Position’s requirements.

Austin continues, “Our data tracking and real time reporting provides instant visibility to True Position’s planners and RMA group. Inventory levels have been optimized. True Position Engineering receives timely and valuable feedback, which has been a tremendous aid in new design improvements. The transition was executed in a timely fashion with zero impact to True Position’s customers.”

Test Tech always works to deliver superior service levels as measured in terms of responsiveness and turnaround time, which have in turn, enabled the company to maintain high levels of customer service across the board, while optimizing its own processes and overall business.

“Our product is fairly sophisticated,” says John Kerr, Senior Director Supply Chain for True Position. “TestTech offered just the right strategic fit for our company and our costs dropped by 25% when we switched to TestTech and they continue to provide high service levels.”

About Test Technology
TestTech’s reverse logistics and service solutions are uniquely developed for each client’s needs and deliver the highest possible value. The company has a proven 25-year track record working with leading companies, is easy to work with and consistently exceeds customer expectations. TestTech’s offerings deliver a level of value and convenience that enable its partners to more clearly focus on their core competencies; resulting in an increase in productivity and a decrease in costs, while helping establish a more productive supply chain. For more information, please visit www.testtech.com, call 856.596.0900 or write to value@testtech.com.

About TruePosition
TruePosition is the most experienced company in the mobile phone location industry and owns over 140 U.S. and international patents relating to wireless location technologies and services.
While TruePosition is best known for our application of Uplink Time Difference of Arrival (U­TDOA) technology, our success in developing and deploying location technology to help U.S. wireless carriers meet the rigorous United States E-911 location mandate has helped establish TruePosition as a global leader in location-based solutions.
TruePosition (www.trueposition.com) is a global leader in the wireless location services industry, and its location determination and intelligence solutions help protect citizens, combat crime, and save lives. TruePosition location solutions meet the mission-critical requirements of enterprises and government agencies. These solutions include future-proof technologies, innovative applications, and comprehensive networking and systems services. TruePosition has more patents, technical expertise, and operational experience in wireless location than any other company in the world. Every day more than 100 million people depend on location services supported by TruePosition technology.

Contact: Peter Nilsson, Performance Public Relations: (858) 880-5466, peter@performpr.com

Redesign focuses on new messaging and in-depth data designed to help companies increase revenues and decrease costs via repair and reverse logistics solutions.

New Jersey – March 29, 2010 – Test Technology, a leading provider of repair and reverse logistics solutions for companies seeking to receive the best service and highest value from their supply chain, today announced the launch of the company’s newly redesigned website www.testtech.com. The site focuses on educating visitors on how companies can utilize repair and reverse logistics services and how many of today’s leading organizations are enjoying a significant impact to the bottom line by implementing these unique and proven supply chain solutions.

“TestTech worked diligently to create an environment that would best serve the industry and our growing roster of blue-chip clients,” said Linda Austin, CEO of Test Technology. “We look forward to continuing to help companies understand how TestTech’s repair and reverse logistics solutions will help them increase revenues and decrease costs, while significantly increasing service levels.”

For more information on how TestTech will help your organization exceed its supply chain goals, while having an immediate and significant impact to the bottom line, please visit www.testtech.com, call 856-596-0900 or 800-443-5860 or e-mail us at value@testtech.com.

About Test Technology
TestTech’s reverse logistics and service solutions are uniquely developed for each client’s needs and deliver the highest possible value. The company has a proven 25-year track record working with leading companies, is easy to work with and consistently exceeds customer expectations. TestTech’s offerings deliver a level of value and convenience that enable its partners to more clearly focus on their core competencies; resulting in an increase in productivity and a decrease in costs, while helping establish a more productive supply chain. For more information, please visit www.testtech.com, call 856.596.0900 or write to value@testtech.com. .

Contact:  Peter Nilsson, Performance Public Relations: (858) 880-5466, peter@performpr.com

Leading Business Magazine Names Reverse Logistics Executive To Elite Annual Listing of Top Supply and Demand Chain Industry Professionals.

New Jersey – February 24, 2010 – Test Technology, a leading provider of repair and reverse logistics solutions for companies seeking to receive the best service and highest value from their supply chain, today announced that Supply & Demand Chain Executive Magazine, the executive's user manual for successful supply and demand chain transformation, has named TestTech CEO Linda Austin to the tenth annual listing of Pros to Know in the Supply Chain Industry.

This year Supply & Demand Chain Executive is recognizing 25 individual Practitioner Pros to Know. The Practitioner Pros to Know is a listing of exceptional corporate executives at manufacturing and non-manufacturing enterprises who are demonstrating leadership during the current economic downturn by managing risk in the supply chain, providing competitive advantage and/or delivering value to the bottom line.

"Our goal with the annual Practitioner Pros to Know listing is not only to highlight outstanding Supply Chain executives and their accomplishments but also to turn a spotlight onto the initiatives that leading organizations are undertaking to give their companies a competitive advantage as the economy emerges from the Great Recession," said Andrew K. Reese, editor of Supply & Demand Chain Executive. "Mrs. Austin serves as a role model for other Supply Chain practitioners looking to bring their own organizations through these turbulent times."

“It’s an honor to be viewed in this regard by my industry peers and a thought leader like Mr. Reese and his team at Supply & Demand Chain Executive Magazine,” said Austin. “This is an elite group of professionals and to be selected is a direct result of the effort put forth each and every day by the entire team of supply chain professionals we have at TestTech.”

Supply & Demand Chain Executive also has released its list of 2010 Provider Pros to Know. The Provider Pros to Know is a listing of individuals from a software firm or service provider, consultancy, or analyst or research firm who have personally helped clients address the challenges of the recession and prepare for the recovery ahead. This year's list included more than 130 Provider Pros to Know.

"This year's Provider Pros to Know have shown themselves to be thought-leaders in the Supply Chain industry," said Reese. "Highlighting the learnings that the Provider Pros to Know have taken out of the Great Recession provides our readers with a wealth of best practices that they can apply in their own supply chains, as well as insights into how leading organizations are positioning themselves for competitive advantage in the Great Recovery ahead."

Supply & Demand Chain Executive, which has created three separate sets of criteria for the Practitioner, Practitioner Team and the Provider Pros to Know, issued a call for Pros to Know nominations in November 2009. Beginning in January, the magazine's editorial selection committee culled through more than 400 submissions to find the applicants that best fit the criteria. Submission information requested included:

Selection Criteria: Practitioner Pros to Know:

• What was the nominee's philosophy or strategy for managing the supply chain during the recession?
• What programs or initiatives did the nominee undertake in the supply chain during the recession, and what were the benefits to the company?
• What does the nominee believe to be the key challenges facing his/her company and its supply chain in the year ahead, and how is the nominee positioning the company and its supply chain to meet those challenges?
• What key lessons did the nominee learn from the recession, and how will the supply chain that he/she manages be better prepared for the next economic downturn?

Selection Criteria: Provider Pros to Know:

• What makes the nominee a "Provider Pro to Know"?
• What programs or initiatives did the nominee work on with his/her customers/clients over the past year to help them address the challenges of the recession, and what were the benefits of those projects/initiatives? AND/OR How did the projects/initiatives that the nominee worked on with his/her customers/clients in the past help prepare them to better weather the effects of the recession?
• What does the nominee believe to be the key challenges facing his/her customers/clients and their supply chains in the year ahead, and how is the nominee working with them to meet those challenges?
• What key lessons did the nominee learn from the recession?

The full listing of the 2010 Pros to Know will be available in the February/March 2010 issue of Supply & Demand Chain Executive magazine and e-book beginning in the third week of March and on the Supply & Demand Chain Executive Web site at SDCExec.com/2010Prostoknow.


About Test Technology

TestTech’s reverse logistics and service solutions are uniquely developed for each client’s needs and deliver the highest possible value. The company has a proven 25-year track record working with leading companies, is easy to work with and consistently exceeds customer expectations. TestTech’s offerings deliver a level of value and convenience that enable its partners to more clearly focus on their core competencies; resulting in an increase in productivity and a decrease in costs, while helping establish a more productive supply chain. For more information, please visit www.testtech.com, call 856.596.0900 or write to info@testtech.com.


About Supply & Demand Chain Executive

Supply & Demand Chain Executive is the executive's user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. On the Web at www.SDCExec.com.


Contact: Peter Nilsson, Performance Public Relations: (858) 880-5466, peter@performpr.com