Data Collection and Reporting

Our customers’ primary objectives with their reverse logistics initiatives are to reduce costs, maximize asset recovery values and reduce the number of returns. Having complete visibility to understanding what your returns are telling you is the key to reducing the number of units returned.

A robust, flexible and real time data collection system is critical to capture this valuable data. At TestTech we utilize thin clients and bar code scanning to collect and report critical data, by serial number on every product that is processed. Our ability to extract information from returned units provides our customers with a range of useful information.

The proper data collection techniques have allowed us to give valuable feedback to our customers. Through data collection and trend analysis, we have found results that have led to:

• Improved Product Design
  
  
• Quality problems caused by improper use of equipment
  
  
• Packaging flaws that result in a high level of damages
  
  
• Problems with a specific vendor or manufacturer of the product
  
  
• Problems with specific distribution channels